Smart Axiata is Cambodia’s leading mobile operator, having the widest, most dependable, and most trusted network. With a wide range of SIM card options, Smart ensures that travelers can stay connected for navigation, social media, or work during their visit. Additionally, for those seeking a more convenient and modern solution, Smart also offers eSIM options, allowing instant activation without the need for a physical SIM card. This guide will help you navigate the available Smart SIM plans and choose the best option for your trip.
Table of Contents
I. Quick Facts about Smart Axiata
Smart Axiata is one of Cambodia’s leading mobile network operators. It is a part of one of the biggest telecom operators in Asia, Axiata Group Berhad. Smart is a leader in mobile technology advancement in Cambodia. Here are some quick facts about Smart Axiata:
- Founded: 2008
- Brand Name: Smart Axiata
- Subscribers: Over 8 million
- Services Provided: Offers mobile voice, data, SMS, mobile money, digital lifestyle solutions, and fixed wireless access. Notably, Smart also introduced Wi-Fi Calling, enhancing indoor connectivity.
- Stores: Operates multiple Smart Shops across Cambodia, including major cities like Phnom Penh, Siem Reap, and Sihanoukville.
- Customer Service: Provides support through a dedicated hotline (1204) and online platforms, including their website and app.
- Awards: Recognized with Frost & Sullivan’s “Company of the Year” award in 2023 for excellence in mobile data services and innovation.
II. Smart Axiata Coverage and Speed in Cambodia
Smart Axiata Coverage
The Smart networks currently cover around 99 % of Cambodia’s population, and all 25 provinces. The network equipment the company invested heavily in developing provides stable, high-quality mobile services for customers.
Major tourist destinations such as Phnom Penh, Siem Reap (Angkor Wat), Sihanoukville, and Battambang enjoy strong and consistent connectivity, making it easy for travelers to stay connected. Even remote locations like the Cardamom Mountains and islands such as Koh Rong are covered, though signal strength may vary in very isolated areas.
All in all, Smart’s network coverage in Cambodia is comprehensive and reliable, offering customers top-quality mobile services no matter where they are in the country.
Smart Axiata Speed
Smart Axiata, which operates as Smart in Cambodia, continues investing heavily to expand and enhance its high-speed mobile data network across the country. In major cities like Phnom Penh and Siem Reap, Smart delivers consistent 4G speeds around 20.1 Mbps, allowing customers to enjoy seamless streaming, social media usage, and online activities. Beyond urban centers, Smart’s expansive infrastructure ensures speeds remain above 14 Mbps along most highways and populated provincial towns.
III. Best Smart SIM Card Plan for Tourists
There’re two Smart Axiata SIM card plans for tourists:
- Smart Traveler SIM (FREE)
- Smart Traveler SIM Standard (only $5)
| Plan | Standard |
|---|---|
| Price | $5 USD |
| Data | 30GB |
| On-Net Calls | 300 min |
| On-Net SMS | 300 SMS |
| Off-Net Calls and Calls to Selected Countries* | 30 min |
| Validity | 15 days |
Those traveling to Cambodia on a limited budget or for an extended period of time will be able to stay in touch with friends, family, and the rest of the world thanks to the generous 25GB of data included in the Smart Traveller SIM Standard package. The 5 USD Standard plan includes UNLIMITED on-net calls and SMS.
IV. Where to Buy Smart SIM Cards and eSIM in Cambodia?
As a visitor to Cambodia, you will have several options for purchasing a Smart Axiata SIM card and eSIM to stay connected during your vacation.
1. Where to Buy a Smart Axiata SIM Card?
Smart Axiata SIM cards can be obtained in a variety of locations throughout Cambodia, including:
- Smart Axiata retail stores: Across Cambodia, Smart Axiata operates numerous retail outlets in major cities like Phnom Penh, Siem Reap, and Sihanoukville. These stores provide a reliable option for purchasing SIM cards, offering assistance in selecting plans and setting up services.
- Airport: Smart Axiata SIM cards are available at Phnom Penh and Siem Reap International Airports. These locations offer convenience for travelers who want to get connected immediately upon arrival.
2. Where to Buy Smart Axiata eSIM?
You can easily buy Smart Axiata eSIM through several channels, such as:
- Smart Axiata website: You can acquire a Smart Axiata eSIM by following the steps on their eSIM page on the Smart Axiata website.
- Smart Axiata stores: Smart Axiata eSIMs can be purchased through Smart Axiata stores. You may find the nearest Smart Axiata store by visiting their website or using their mobile app.
- eSIM providers: A variety of eSIM providers offer Smart Axiata eSIM with a variety of customized choices and competitive pricing. CambodiaeSIM.com is a reliable choice. They offer various eSIM plans to travelers visiting Cambodia, making it easier for you to stay connected during your trips.
V. How to Top up Your Smart Axiata SIM
There are 3 ways to top up your Smart SIM card:
- Top-up Card: You can easily get a Smart Axiata top-up card at most retail outlets and service facilities in Cambodia. Customers can add credit to their Smart Axiata account by scratching off the silver surface on the card, revealing a unique code. Then you just have to text your number and the code to the website.
- Online top-up: Customers can also top up their Smart Axiata SIM cards online using the company’s website or mobile app. Customers can top up their accounts from anywhere with this option, which requires a credit or debit card. You can also use your online wallet, like Alipay, to top up.
- Bank Card or Mobile Banking: Customers can also utilize their bank’s mobile banking services to top up their accounts. This method necessitates the use of a registered bank account and may entail additional expenses.
It’s worth noting that some top-up options may charge additional fees or have minimum and maximum top-up amounts. For more information on prices and limits, customers can contact their service provider or the top-up vendor.
VI. How to Check Smart Axiata Balance – All Smart Axiata USSD Codes that You Need to Know
There are 2 ways to check your Smart Axiata balance:
1. Dial a USSD Code
You can confirm your Smart Axiata Cambodia phone number by using one of the following USSD codes: *1#, *887#, or *400#. You should receive a message validating your phone number after entering the code. This procedure is simple and quick, plus you’ll have confirmation that it works.
2. Make Contact with Your Service Provider
If you are experiencing problems validating your Smart Cambodia phone number with the USSD codes, please contact your service provider. They should be able to help you with any problems you’re having and verify your phone number. You can call their 24/7 Call Center at 1204 or +85510200888.
There are a few more instructions on how to check your balance and other code you may need.
| Active SIM Card | Dial *313# |
| Check your bonus balance | Dial *205*888# or go to the SmartNas app. |
| Check your purchase with well-chosen sellers. | Call the center at 1204 and ask them to check for you. |
| Check your Smart @Home balance | Check on app |
| Check your remaining StreamOn balance | Dial *700*8888# |
| Check members are in Smart PowerLus Sharing | Dial *700*11# |
| Check Smart Thomorng! Weekly/ Daily bonus | Dial *1333*888#. |
| Check profile | Dial *1202# |
| Check the registered SIM card | Dial *1202# |
| Deactivate roaming | Dial *313*0# |
| Reactive roaming | Dial *313# |
VII. FAQs about Smart SIM Cards
What identification must I bring when I visit a Smart Shop to get a new Smart SIM card?
A valid choice from the list below is:
National ID card.
Passport.
Government ID card.
Monk ID card.
Which Smart SIM card categories are offered?
For compatible devices, Smart offers physical SIM cards in three different sizes (regular, micro, and nano) as well as eSIMs.
Where do I find Smart SIM cards?
Airports, Smart stores, and convenience stores all sell Smart SIM cards.
Is it possible to extend the life of my Smart Axiata SIM card?
Yes, you can add more credit to your Smart SIM card to prolong its expiration date.
VIII. Final Words
Smart Axiata provides reliable and affordable prepaid SIM card options that can keep tourists fully connected during their visit to Cambodia. Whether you need a minimal data package for basic navigation and messaging or want unlimited social media usage, there is a plan to suit every budget on prepaid Smart Axiata SIM card menu.
